Returns & Exchanges

At Element Brooklyn, we want you to love your skincare ritual; if you are not completely satisfied with your purchase, we offer returns on most products within 30 days of delivery.

1

Initiate Your Return

Visit our online return portal and enter your order number and zip code to start the process and select the items you wish to send back.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring that the products are at least half-full and include any promotional materials provided.

3

Attach Shipping Label

Download and print the prepaid shipping label provided through our portal and affix it to the outside of your return parcel.

4

Receive Your Refund

Once our team inspects the returned items, we will issue a refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing