Frequently Asked Questions

Everything you need to know about our clean beauty standards and delivery.

Are your products cruelty-free and vegan?

Yes, all Element Brooklyn products are 100% cruelty-free and vegan. We never test on animals, and we ensure our suppliers adhere to the same ethical standards.

When will my order ship?

Orders are typically processed within 1-2 business days. Once shipped, you will receive a confirmation email with a tracking number. Standard shipping usually takes 3-5 business days.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return the product for a full refund or exchange, provided at least 50% of the product remains.

Are your ingredients safe for sensitive skin?

We formulate our products with clean, non-toxic ingredients designed to be gentle. However, we always recommend performing a patch test on a small area of skin before full application.

Do you offer international shipping?

Currently, we ship to the United States and Canada. We are working on expanding our logistics to offer worldwide shipping in the near future.

How can I track my package?

Once your order has been dispatched, you will receive an email containing a link to your tracking information. You can also track your order directly through your account dashboard on our website.